If your order hasn't been shipped yet, we'll usually cancel it and release your payment back to the original payment method. Personalised items enter production quickly, so act fast if you need to cancel.

Once an order is with a courier, cancellation can be more limited. You can review the returned-order or un-delivered-package options with our support team instead. Refund timing depends on your bank.

Approved refunds are processed back to the original payment method, typically within 5–7 business days after the refund is initiated.